HÔTEL DE SILHOUETTE ^{* * * *}

A terrific stay at a charming boutique hotel in the heart of Biarritz. Everything about this stay was lovely, from the location (close to the Marché de Biarritz and a quick walk to the walking path along the cliffs) to the welcoming and helpful staff to lunch at the tree-shaded courtyard restaurant where the food was delicious. The room was a comfortable size with a large walk-in shower and a separate water closet. Large windows that open and let in the sea breeze made the temperature comfortable during our summer stay. The bed was comfortable and the linens were high quality and everything in the room was very clean.

I must point out and commend the management and staff for one of the most amazing bits of customer service that I have ever experienced at a hotel. A bit of a long story, but it involved a package that I mailed at La Poste containing my shopping treasures while visiting Biarritz. The package was addressed to my non-France home address but was returned to the hotel address long after I had departed the hotel and France. Not only did the staff collect the package and let me know what had happened, they offered to send a staff member back to La Poste to repackage and re-mail the package to me.

As a very frequent traveler who has traveled to over 90 countries, I have a lot of experience with hotels and customer service (or a lack of customer service), and I have to say that I was blown away by this display of customer care, and for a customer who was already gone from the property.

The saga continued with the second mailing being returned to the hotel, and once again, they graciously assisted me with receiving the package and holding it in their office until a friend could come and pick it up in person. I cannot thank them enough for this great kindness and courtesy that they displayed and I cannot recommend them highly enough. You will be well taken care of by the staff of this hotel. They are simply outstanding, and I do not normally use those words for a hotel stay. Thank you, Hotel de Silhouette! You have a huge fan, and I will be planning another trip to Biarritz soon and I know exactly where I will stay.

Nous avons passé un formidable séjour dans ce bel établissement.
Merci au personnel pour leur accueil et leur professionnalisme de qualité.
La décoration est soignée et de très bon goût.
Idéalement situé au cœur de Biarritz et proche de la plage, celui ci est niché dans un écrin de verdure au calme.
Nous reviendrons bien entendu et recommanderons ce très bel hôtel de standing.

Hugo et Justine K-Hutes

J'ai étais dans ce restaurant et j'ai trouver le service long et j'ai voulu prendre du fromage et on m'a dit qu'il était pasteurisé alors qu'il ne l'était pas on a répondu aléatoirement à ma demande juste pour faire vite étant enceinte je peux pas prendre n'importe quel fromage et j'ai vomis tout mon plat et même le poisson que j'avais manger

We had dinner in the restaurant, my wife ordered the octopus, unfortunately it arrived with a hair in it. While that can happen anywhere, we did ask politely if it could be changed. The second dish arrived as a smaller dish and was cold. We sent it back for a second attempt. While the setting is lovely. I really couldn’t recommend this restaurant knowing that they just took the previous dish and put it on a new plate. This is what I told the waitress and her reaction was ‘I know, I did tell the chef’.

Tout était parfait ! Un magnifique séjour dans un sublime établissement