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Possibly one of the best hotels I have ever stayed at. The rooms were meticulously kept, everything was perfect! Our pups felt at home as they were extremely dog friendly, they were given dog bowls, treats, and water for their stay. Breakfast was to die for, selection was of quality, and hearty! Really enjoyed our stay, we will be back soon! They have gone above and beyond for our stay! ❤️❤️❤️
From the moment I initiated contact for a reservation, to the last goodbye at check-out, my stay at the Baur Au Lac was nothing short of perfection. It’s rare to encounter a hotel where every single team member you interact with - from the reservations team, the concierge, the front desk staff, to the dedicated team managing the breakfast service - exhibits such professionalism, warmth, and eagerness to assist.
The level of hospitality and attention to detail by the staff was exemplary. Each interaction was met with a smile and an undeniable desire to make my stay as comfortable and memorable as possible. This exceptional service culture clearly sets Baur Au Lac apart in the luxury hotel industry.
The highlight of my visit was undoubtedly the room upgrade to a suite that offered a breathtaking view of Zurich Lake and the city. Waking up to such a spectacular panorama in the morning was a joy that words can hardly capture. The suite itself was the epitome of luxury, combining elegance and warmth with all the modern amenities one could wish for, ensuring a stay that was as comfortable as it was lavish.
Baur Au Lac has truly mastered the art of hospitality, providing an unparalleled guest experience that starts from the very first contact. I left with memories that will last a lifetime and an eagerness to return. For those seeking a flawless stay in a luxury hotel, look no further….a place where excellence is a standard, and every guest is treated with the utmost care and respect.
Wonderful ambient!!! Like a fairy tail
Good food-maybe not to many vegan options but very tasty. Truffle pürree was the best!!!
Service TOP!!! We felt really well!!!
This hotel sets the bar for all others. This is our second stay and here’s what we love:
1. The staff — so on top of it. We had to change our dinner reservation three different times (so annoying for everyone!) and the concierge was helpful at every step. Super responsive and excellent follow through.
2. The rooms — great wifi, super comfortable bedding, the bathrooms are top notch.
3. The location — lovely setting in a lovely city.
You can tell there is great pride in this hotel from the people who work here.
The whole staff was excellent!!!! Special Congrats to Mrs Deborah Gunther, the housekeeping operations manager, she was really willing to do her best for us and our children!!!!!
Very nice brunch with nice bellini & mimosa
Salty plates were our top favorite, a little slow service and the croissants is not really a classy croissant size ..
Absolute Spitzenkasse ist die Michelin Küche sowie das Hotel, dass mitten in Zürich liegt. Es war ein unvergesslicher Aufenthalt an einem Wochenende. Das Personal gibt sich sehr mühe den Kunden wie ein König zu bedienen, "was ihnen auch gelingt".
This is the best hotel Switzerland.
Nothing is missing . Impeccable service, rooms, mannerism.
Jeremy, the concierge is an absolute jewel of outstanding professionalism together with the rest of the team.
Thank you for your excellence and for making our experience at Baur au Lac worthwhile.
Kurz und bündig.
The level of hospitality and attention to detail by the staff was exemplary. Each interaction was met with a smile and an undeniable desire to make my stay as comfortable and memorable as possible. This exceptional service culture clearly sets Baur Au Lac apart in the luxury hotel industry.
The highlight of my visit was undoubtedly the room upgrade to a suite that offered a breathtaking view of Zurich Lake and the city. Waking up to such a spectacular panorama in the morning was a joy that words can hardly capture. The suite itself was the epitome of luxury, combining elegance and warmth with all the modern amenities one could wish for, ensuring a stay that was as comfortable as it was lavish.
Baur Au Lac has truly mastered the art of hospitality, providing an unparalleled guest experience that starts from the very first contact. I left with memories that will last a lifetime and an eagerness to return. For those seeking a flawless stay in a luxury hotel, look no further….a place where excellence is a standard, and every guest is treated with the utmost care and respect.
Wonderful ambient!!! Like a fairy tail
Good food-maybe not to many vegan options but very tasty. Truffle pürree was the best!!!
Service TOP!!! We felt really well!!!
1. The staff — so on top of it. We had to change our dinner reservation three different times (so annoying for everyone!) and the concierge was helpful at every step. Super responsive and excellent follow through.
2. The rooms — great wifi, super comfortable bedding, the bathrooms are top notch.
3. The location — lovely setting in a lovely city.
You can tell there is great pride in this hotel from the people who work here.
Salty plates were our top favorite, a little slow service and the croissants is not really a classy croissant size ..
Nothing is missing . Impeccable service, rooms, mannerism.
Jeremy, the concierge is an absolute jewel of outstanding professionalism together with the rest of the team.
Thank you for your excellence and for making our experience at Baur au Lac worthwhile.