GOLDEN TULIP VIVALDI * * * *
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2024
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2024
Dieses imposante achtstöckige Gebäude befindet sich in der Straße gegenüber dem Kasino, also mitten im Zentrum des Nachtlebens der Stadt. Die 256 Zimmer sind mit Klimaanlage, Satellitenfernsehen, Minibar, PC-Anschluss und Zimmerservice bis Mitternacht ausgestattet. Zwei Swimmingpools, einer davon innen und einer auf dem Dach, ein Fitnessraum mit türkischen Bädern und Sauna. Kostenpflichtiger Parkplatz.
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Meinungen der Mitglieder zu GOLDEN TULIP VIVALDI
3.8/5
53 meinung
Preis-Leistungs-Verhältnis
Lokalisierung
Sauberkeit
Rahmen/Ambiente
Dienst
Besucht in november 2023
Ottimo come posizione. Camere pulite con qualche pecca imputabile all' usura, essendo un hotel abbastanza nuovo. Buon rapporto qualità prezzo
GOLDEN TULIP VIVALDI
Leiterin
21/11/2023 à 16:55
Dear Gavino,
Thank you for your feedback following your recent stay with us here at the Golden Tulip Vivaldi. We were very pleased to learn that you enjoyed an excellent stay, particularly due to the central and vibrant location. Regarding your comments about wear and tear, we do apologise for any inconvenience caused and assure you that your feedback is well noted.
We look forward to welcoming you back to Malta in the future.
Kind regards,
DM
Thank you for your feedback following your recent stay with us here at the Golden Tulip Vivaldi. We were very pleased to learn that you enjoyed an excellent stay, particularly due to the central and vibrant location. Regarding your comments about wear and tear, we do apologise for any inconvenience caused and assure you that your feedback is well noted.
We look forward to welcoming you back to Malta in the future.
Kind regards,
DM
Übersetzung ansehen
Besucht in november 2023
Pleasantly surprised at how nice the hotel turned out to be. Convenient location, good restaurants nearby, VERY nice rooms. Staff friendly and helpful
GOLDEN TULIP VIVALDI
Leiterin
20/11/2023 à 17:33
Dear Dale,
Thank you so much for your delightful feedback. We were thrilled to read you had a fabulous stay with us and that our colleagues took great care of you. Here at the Golden Tulip Vivaldi we always strive to take an extra step to make out of each stay a truly memorable experience. Your words are inspiring and this kind of feedback is the greatest reward for our talents and the efforts we make daily.
Thank you for staying with us and until we meet again, we wish you all the best.
Sincerely,
DM
Thank you so much for your delightful feedback. We were thrilled to read you had a fabulous stay with us and that our colleagues took great care of you. Here at the Golden Tulip Vivaldi we always strive to take an extra step to make out of each stay a truly memorable experience. Your words are inspiring and this kind of feedback is the greatest reward for our talents and the efforts we make daily.
Thank you for staying with us and until we meet again, we wish you all the best.
Sincerely,
DM
Übersetzung ansehen
Besucht in november 2023
[EDIT: Reply to hotel's amazing response to my review]
Their attitude and response perfectly shows the quality of their service and shocking mindset towards customers.
They now act as there was some sort of real emergency going on (their staff came twice to our room and never mentioned it), accuse me of putting everybody in danger, and in the same line admit that if there was actually a real emergency, they could not possibly warn everyone bcause there are 263 rooms.
Other guests that we spoke to also disconnected their alarms like we did, and eventually all alarms stopped ringing - but apparently it was it was all my fault... At this point I wouldn't be surprised if they called the police on everyone :D
[INITIAL COMMENT]
The most abhorrent experience I’ve had in a hotel. Even more when we consider the nearly 200$ a night price.
Our night was a nightmare, with alarms going off all the time (including INSIDE the room). No one at reception answered any calls. Eventually after realising this was a malfunction and not a real threat, I disconnected the alarm from the ceiling because it was ringing inside the room (super loud).
Their staff came and bluntly said they needed to “check what we’ve done”. All they did was connect the alarm again and leave — no apologies or explanations.
Minutes later the alarm went off inside the room, again!... The sound is so loud that we had no other choice but to disconnect it again.
Again their staff guy came, tall guy with glasses and FORCED his entry into our room. We didn’t want him to enter because he was just going to reconnect the alarm again and we know what would happen next…. But he forced entry into the room, scuffling with me and pushing me aside!! Absolutely ridiculous!! Almost hard to believe when I tell it to other people
No explanations, no apologies or anything - not even at checkout. Insane!!
(Not to mention the smelly carpet and bathroom floor being flooded with water everytime we took a shower, despite our efforts not to)
Their attitude and response perfectly shows the quality of their service and shocking mindset towards customers.
They now act as there was some sort of real emergency going on (their staff came twice to our room and never mentioned it), accuse me of putting everybody in danger, and in the same line admit that if there was actually a real emergency, they could not possibly warn everyone bcause there are 263 rooms.
Other guests that we spoke to also disconnected their alarms like we did, and eventually all alarms stopped ringing - but apparently it was it was all my fault... At this point I wouldn't be surprised if they called the police on everyone :D
[INITIAL COMMENT]
The most abhorrent experience I’ve had in a hotel. Even more when we consider the nearly 200$ a night price.
Our night was a nightmare, with alarms going off all the time (including INSIDE the room). No one at reception answered any calls. Eventually after realising this was a malfunction and not a real threat, I disconnected the alarm from the ceiling because it was ringing inside the room (super loud).
Their staff came and bluntly said they needed to “check what we’ve done”. All they did was connect the alarm again and leave — no apologies or explanations.
Minutes later the alarm went off inside the room, again!... The sound is so loud that we had no other choice but to disconnect it again.
Again their staff guy came, tall guy with glasses and FORCED his entry into our room. We didn’t want him to enter because he was just going to reconnect the alarm again and we know what would happen next…. But he forced entry into the room, scuffling with me and pushing me aside!! Absolutely ridiculous!! Almost hard to believe when I tell it to other people
No explanations, no apologies or anything - not even at checkout. Insane!!
(Not to mention the smelly carpet and bathroom floor being flooded with water everytime we took a shower, despite our efforts not to)
GOLDEN TULIP VIVALDI
Leiterin
16/11/2023 à 23:40
Dear Joao,
[REPLY TO YOUR EDIT: This is the only time we will reply: You may say what you want in reply to our replies and this thread could go on forever and ever eternally. Bottom line is that whilst you are mentioning our attitude, your attitude towards the health and safety of others is null and in fact we go further by saying that you are a dangerous and irresponsible person. Nowhere in your original or edited version did you mentioned that you broke the fire sensor in the room you occupied, causing very expensive damage in someone else's property and once again jeopardising the lives of many others around you. We pity the people who have to share a room in the same hotel as you, they have no clue how dangerous you are. Please note that you are now blacklisted in our system, so please do not return to this property as you will not be accepted as a guest and the police will be called upon so that you will pay all the damages you did.]
Thank you for your review on Google. We were sorry to read that you encountered difficulties. Nonetheless, we would like to mention a few things about your review. During the time you were having your difficulties sleeping due to the fire alarm sound, even our staff were facing difficulties trying to sort it out and because of your actions, they were having more difficulties as the fire alarm would not stop because you caused a disconnected loop within the system. You would not know about such things as you are not a fire alarm technician or frequent user and that is why what you did is absolutely irresponsible. By disconnecting the sensor in your room you were only prolonging the time we had trying to stop it, but reading your review looks as if you know better. If you tell the real story of what happened to people and they agree with you, then they do not know a thing about fire alarms and also they have no clue of how you were jeopardising the health and safety of everyone in the hotel by your actions. Our security were only doing their job trying to reinstate the loop and all you did was trying to stop them from doing their job, hence their actions. You may consider yourself lucky that we did not file a complaint about you to the local police as you were putting the lives of many people at risk for your own benefit. As for us informing you about what is happening, please remember that we have 263 rooms and it takes time to inform everyone especially when the same staff are trying to deal with a major problem in the first place. Notwithstanding, we appreciate your understanding and apologise for the inconvenience.
We hope you had a safe journey back home.
Regards,
DM
[REPLY TO YOUR EDIT: This is the only time we will reply: You may say what you want in reply to our replies and this thread could go on forever and ever eternally. Bottom line is that whilst you are mentioning our attitude, your attitude towards the health and safety of others is null and in fact we go further by saying that you are a dangerous and irresponsible person. Nowhere in your original or edited version did you mentioned that you broke the fire sensor in the room you occupied, causing very expensive damage in someone else's property and once again jeopardising the lives of many others around you. We pity the people who have to share a room in the same hotel as you, they have no clue how dangerous you are. Please note that you are now blacklisted in our system, so please do not return to this property as you will not be accepted as a guest and the police will be called upon so that you will pay all the damages you did.]
Thank you for your review on Google. We were sorry to read that you encountered difficulties. Nonetheless, we would like to mention a few things about your review. During the time you were having your difficulties sleeping due to the fire alarm sound, even our staff were facing difficulties trying to sort it out and because of your actions, they were having more difficulties as the fire alarm would not stop because you caused a disconnected loop within the system. You would not know about such things as you are not a fire alarm technician or frequent user and that is why what you did is absolutely irresponsible. By disconnecting the sensor in your room you were only prolonging the time we had trying to stop it, but reading your review looks as if you know better. If you tell the real story of what happened to people and they agree with you, then they do not know a thing about fire alarms and also they have no clue of how you were jeopardising the health and safety of everyone in the hotel by your actions. Our security were only doing their job trying to reinstate the loop and all you did was trying to stop them from doing their job, hence their actions. You may consider yourself lucky that we did not file a complaint about you to the local police as you were putting the lives of many people at risk for your own benefit. As for us informing you about what is happening, please remember that we have 263 rooms and it takes time to inform everyone especially when the same staff are trying to deal with a major problem in the first place. Notwithstanding, we appreciate your understanding and apologise for the inconvenience.
We hope you had a safe journey back home.
Regards,
DM
Übersetzung ansehen
Besucht in november 2023
Business trip with terrible nights sleep. Even the alarm ringed inside our room in one of our evenings there...
GOLDEN TULIP VIVALDI
Leiterin
20/11/2023 à 16:38
Dear PPC Brasil,
Thank you for your feedback following your recent stay with us. We were sorry that your experience was not totally to your expectations and we would like to apologise for this. In the meantime, your comments have been shared with the appropriate department for review.
We look forward to welcoming you back to Malta in the future. Until then, best wishes.
Kind regards,
DM
Thank you for your feedback following your recent stay with us. We were sorry that your experience was not totally to your expectations and we would like to apologise for this. In the meantime, your comments have been shared with the appropriate department for review.
We look forward to welcoming you back to Malta in the future. Until then, best wishes.
Kind regards,
DM
Übersetzung ansehen
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Thank you very much for staying at the Golden Tulip Vivaldi and taking a moment to share the positive experience of your sojourn with us. We were delighted to see you enjoyed your stay and that you had a wonderful overall experience in our hotel.
We look forward to welcoming you back to our hotel soon. Until then, everyone at Golden Tulip Vivaldi wishes you all the best.
Kind regards,
DM