Hôtel Mercure Villeneuve-sur-Lot - Le Moulin de Madame ^{* * * *}

We booked a room with a bath and balcony with a river view for two nights. Whilst the room was of a very decent size there were many issues that would mean we would never book again
The room we were provided was the last on the block and had no river view due to trees which were overgrown
The bath did not have a plug, so was not able to used. And the curtains around the bath for use when showering were filthy with black mould. We reported both of these issues to reception directly but neither was corrected within our two day stay.
The ranch slider door on to the balcony latch was broken and not able to be locked. This was a safety problem
The bedside table drawer was full of pieces of a picture which had fallen off the wall. Sharp pieces were again a very serious safety concern.
And for a Mercure Hotel to provide just one tea bag each day was just so cheap, as were the little paper cups. Why would it not be done to have a selection of tea bags and ‘real’ cups as other mid-range hotels do.
And the maintenance of the gardens - clearly no gardener was on the payroll. A really bad look.
So in summary our opinion of this hotel was very poor and I would not recommend

J’ai séjourné dans cette hôtel durant 4 jours pour le travail et j’ai trouvé l’hôtel extrêmement propre très bien situé le confort est au rdv et l’accueil chaleureux de chaque membre du personnel. Le restaurant est excellent et le petit déjeuner classique mais très varié . Je recommande fortement cette établissement

chambre privilège mais pas au niveau côté minibar (inutilisable en raison de l'absence d'ouvre bouteille pourtant réclamé deux fois) et problème dans la douche non réparé. petit déjeuner un peu cher pour le manque de variété.
fidèle client de Mercure celui-ci pourrait être amélioré même si je continuerai à le choisir pour mes déplacements sur Villeneuve

Très bien situé au bord du Lot, panorama verdoyant et calme. Idéal pour se ressourcer. Mention spéciale au personnel qui est adorable.

Chambre très spacieuse et confortable.
Belle terrasse avec tres belle vue
Je recommande.