BEST WESTERN PREMIER OPERA LIÈGE ^{* * * * *}

Super séjour dans cet hôtel à Paris 9ème. Nous avons très bien dormi dans une chambre spacieuse et calme à 5min de St Lazare, le petit-déjeuner était copieux et très bon. Le personnel est également très accueillant et souriant.|Nous reviendrons !

everything was amazing, super clean and comfortable room. the breakfast was soo delicious and lots of options, the stuff are very friendly and supportive.the hotel lication is very good close to many tourist attractions, it will be our choice again

good enjoy the time in Paris

This was a really good location for us to travel in Paris. It was relatively convenient to one of the main train station. The concierge was very kind and friendly and could speak for an English which was very helpful. The interior of the hotel looked very nice.

Dishonest night manager that lies.

I came without any reservation, early at night. The night manager said their cheaper standard room was out of availability to sell me their "Suite Prestige". Last available room said the night manager...

When reaching my suite, I doubled check their website and realized that they did have their cheaper room available.

After complaining, they did assign me their cheaper room at the rate I expected.

1/ Upon checkout in the morning, when asked if my stay went well, I notified them about the poor behaviour of the night manager, but front desk said they were no problem given that in the end, they fixed my issue and gave me the room I wanted at the rate I wanted. If in the end I got what I wanted, they indirectly confirmed that lying staff is not an issue and that upselling by being dishonest is just standard process to them.

2/ Given the time I checked in, it would have been a nice gesture to maintain the suite and apply the standard rate (offer the upgrade), but no, it did not happen.

3/ Upon check in, after paying the night, they insisted to capture a 150EUR deposit, despite my targeted 8h occupancy without breakfast, empty minibar, and hotel bar closed..... What's the point ? I won't be surprised if the deposit is debited....

The location of the hotel is 3mn from my office. It would have been convenient as I occasionally need to stay near my office or welcome foreign customers. Obviously, I'll never come back and I won't be suggesting that place to my clients (25 room.nights this week).

Regarding the room, the standard room was large enough, with no "cramped" feeling. It was clean though some paper was left behind the dustbin. Bathroom was clean, towels were soft and shower gel was of good quality. Nespresso machine was available in the room. They did not provide free bottle of water (but one was available in the Suite and in France tap water is drinkable).
I felt a lot of vis a vis in my room (courtyard facing) and lack of privacy as I don't use curtains. Hotel was quiet but sound proofing is probably not good (I could hear people pulling their luggages in the corridor). Furniture and room had a few bumps. Chairs had stains. Lots of power plugs throughout the room.

Suite prestige is just a regular suite, nothing fancy nor prestigious.