ASTOR SAINT-HONORÉ * * * *
Adresse im modernisierten englischen Stil mit Zimmern in den oberen Etagen und Suiten mit Panoramaterrasse.
Ein gewisser Lord Astor, der Anfang des 20. Jahrhunderts Paris besuchte, verliebte sich so sehr in die Rue d'Astorg, dass er beschloss, das Astor Saint-Honoré zu gründen. Der englische Stil wurde zwar modernisiert, ist aber in einer eher Regency-orientierten Interpretation immer noch präsent. Die Zimmer verteilen sich auf sieben Etagen in drei Farbabstufungen. Ein perlgrauer, weißer und parmafarbener Wandteppich, ein wassergrüner Teppich mit lila und violetten oder blauen und cremefarbenen Mustern. Zwei Suiten verfügen über Panoramaterrassen
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Location is 5 stars. It's close to 3 metro stops and walking distance to Place de la Concorde.
Room is 3 stars based on US hotels. Of course, Paris hotel rooms are smaller than what we're used to, but Holiday Inn Express anywhere USA has larger rooms by far.
Pros are: in-room refrigerator to store breakfast foods if you aren't interested in buying the over priced (25-30 euro) hotel breakfast. A comfortable bed. Our rooms were on the non-street side of the hotel so, despite jack hammering going on at the building across the street, our rooms were quiet.
Cons are: rooms need some TLC. The paint was peeling off my closet and bathroom doors. The shower glass was hinged and only covered 1/2 of the tub so every shower essentially soaked the entire bathroom. It was also a bit precarious getting in and out of the shower as the grab bars were not located anywhere that you could use them to help you in or out of the tub. I would not recommend this hotel for anyone with limited mobility. It would be not only difficult, but dangerous.
The pillows are not to my liking as they are very high loft and kinked my neck. I did ask the front desk if they had another pillow option only to be told the most frequently used line at Maison Astor, "No, madame, no". It was explained that the pillows are new. I asked if I could use an old pillow and was told they did not exist any longer.
The coffee maker was a comedy show. In order to get it to brew, you had to stand and hold the plug into the wall otherwise it would shut off. Really Hilton? Really?
My room had a luggage rack, but my friend's did not. Why? Did hers end up in someone else's room when another guest asked for 2, never to be returned again?
Service: 1 star I don't know if the staff doesn't like Americans, doesn't like anyone, or just doesn't like me. Some of the staff were adequate, but most seemed to have skipped the customer service class or cultural training. Upon check in, I was simply handed my key. I had to ask where the elevator was. My husband is a Diamond Member with Hilton and I've never been with him when he wasn't offered information like where the elevator was, thanked for being a Diamond Member, told how to log onto the wi-fi, told what hours the restaurant and bar was open etc. Even upon checkout (and I'm going to say it was early morning on April 30 with the hopes Hilton might read this and train their staff) the man at the front desk charged my room on my friend's credit card and her room on mine. When asked if he could correct it, "No, Madame, no". Seriously, how hard is it? Then, we struggled with our luggage and wrestled with the front door to leave. He never offered to help and there was no bellman on duty at 5:30 am. He did not ask us how our stay was or wish us pleasant travels. It felt more like, "Let the door hit you on the @## on the way out and good riddance". Incredibly disappointing service.
However...Gold Star for the tall Bellman. He also filled in for the concierge when the concierge was on break. We had prior to our arrival corresponded by email with a concierge named Stephane who was incredibly helpful. I think it is possible that we were corresponding with the Bellman standing in for the concierge. So if the Bellman is Stephane, thank you for such wonderful service! He was sadly absent the last two days of our stay so we were unable to thank him for his assistance. He helped me set up the Citymapper app on my phone so we could navigate easily through the city, gave us great recommendations for restaurants and always greeted us with a big smile. There were 3 other concierges that we encountered (lots of concierges for a small hotel). One was pretty good, the other two (the one with glasses and good skin, the other with a full beard) I nicknamed Grumpy and Cranky. Again, do you hate Americans, people in general, or just me?