CONSTANCE TEKOMA RODRIGUES

Since my review was removed, I don’t mind post it again just to warn other potential guests.Please read carefully.

We wanted to like this hotel so bad but unfortunately it didn’t meet our expectations.
We could see that management kept repeating themselves in their responses to critique reviews, saying that they are taking their feedback seriously and how they are going to rectify all the issues, but in reality nothing has been done.
Service is non existent, slow, disinterested, mostly rude and treat guests like a nuisance.
There is no use of common sense and basic social skills.
Obviously some members of the staff speaks only French and that’s fine, but it’s not fine when they behave like they are deaf when other language speaker ask something, there are polite ways to show that you don’t speak the language other then ignoring paying guests.
The food was below mediocre.
Breakfast consisted of some sort of a buffet and omelettes, scrambled eggs and pancake you can order.
Be ready for a long wait for your omelet and for example if you ordered pancakes with honey,there is a high probability you will be brought a chocolate one with a thinest layer ever imaginable.
Breakfast always looked like a mishmash of food from the day before, poorly covered and surrounded by flies.
Olives were placed in rusty jars,they looked and tasted like they have been there forever, there was a stale bread and finally hot food that is never topped up- when is gone is gone, if you are not first one for breakfast you will find leftovers or nothing at all.
Dinner is a set menu and if you are lucky your three course meal will arrive within 2 hours.
Water,which is free for breakfast and you are entitled for complimentary bottle daily, will miraculously get a price in the evening for dinner, which is a common practice in Mauritius.
Be ready to receive weirdest request ever on the checkout.
Someone who is supposed to be manager called Kunal will ask you to tip employers by dropping a cash in something that looks like a donation box.
We never ever experienced something like that in any of our trips across the world.
To tip employers for their lack of everything, including the common sense?No thank you.
Be aware that anyone can visit, stay, walk and fish on the hotels part of the beach.
Also be aware that hotel premises are not gated, fenced and that security is rarely present, even when he was,he never checked who is entering or leaving the car park, so literally everyone could drive in and enter the hotel area.
There is underlying racism towards non white guests, which is unfortunately something common we noticed in Mauritius.
You can sense tension in the air, different treatment towards non white guests,which makes you feel unsettled and you can hardly enjoy your meal.
Our orders at the table had often being ignored and we had to ask staff for drink/food more than once every day during breakfast or dinner.
Staff members never made an eye contact when they spoke to us, they are just looking through us making a zero effort to provide decent minimal customer service and human interaction.
It’s so sad to see and experience something like that in this stone age, especially in hospitality setting, especially after all struggles Covid brought to tourist sector.
We experienced zero customer service and zero friendliness in this, so I am not quite sure what other reviewers are talking about.
Only positives is the location, exterior and interior of the rooms, beautiful beach and three friendly dogs.
As I said, we wanted to like this place so much and we booked it based on the look of it and positive reviews but unfortunately we experienced a massive let down caused purely by human factor.
EDIT: Again, management response to my review is absolutely the same repetitive reply they use for all negative reviews.
This establishment clearly doesn’t care about their guests,they are only after your money, and as I said, once you are there you will receive nothing but disrespect.
After everything I pointed out they even dare to ask me to give them another chance.

Très bon accueil, reposant.service et cuisine ok,chambre au top

Actuellement en vacances à Rodrigues . Nous sommes passés à cet hôtel cet après-midi pour rėserver pour un moment exceptionnel : demain c mon anniversaire et nous voulions dėjeuner au restaurant gastronomique, profiter d'un massage et de la piscine. A la rėception un simple accueil pas digne d'un 4 étoiles et grosse déception pour nous car impossible d'avoir de prestations pour une journée et précision interdit de profiter de la piscine même en consommant !!!!! Nous ne conseillons pas cet hôtel ! Personnel à l'accueil pas à la hauteur du standing prėtendu !

Siamo arrivati con delle aspettative abbastanza modeste, siamo su un'isola abbastanza al di fuori delle rotte turistiche con una limitata offerta di strutture di livello, ma siamo stati davvero contenti e sorpresi da questo piccolo e gradevole resort.
Personale gentilissimo, camera luminosa e confortevole nella sua semplicità, tranquillità totale sulla spiaggia a disposizione dell'hotel, dove abbiamo fatto delle lunghe passeggiate.
Ottima la ristorazione, piatti anche ben presentati e con una scelta adeguata, nella norma la colazione.
Abbiamo davvero apprezzato la tranquillità del luogo, e la bellezza del paesaggio, un mare dalle mille sfumature di blu.
Ci è piaciuto tutto e ci torneremmo volentieri.

One of the best