THE RITZ-CARLTON

So I have mixed reviews about staying here. Everything was fine. Service was fine, the hotel very clean. Minus the nail in our room that wasn’t removed for 2 days. It’s close to everything you would need; for LA it’s 20 minutes in an Uber to almost any place. However; being attached to the Marriott, everything happens at the Marriott. Drinks, breakfast and your Uber won’t be able to find you unless you’re at the Marriott. Love the location as your right beside the arena, convention center and numerous restaurants. So the hotel is fine, but you could also just stay at the Marriott.

What an AMAZING experience I had staying at the Ritz-Carlton!! The customer service was truly top notch!! Merilyn Rivera and Daniel Navarro provided amazing customer service! They made my best friend and I truly feel welcomed, valued, and appreciated! I highly recommend staying here for an upscale experience with old school charm!

Very happy as always with our stay here. Beautiful place and friendly staff

We were in the 6 floor, and there are people starting protesting at 7:40am in the morning.

Awful Experience. My son got food pointing at restaurant SAVOCA which is joined to the RC. Manager Ivan Camacho was supposed to give me a $100 credit but never did. Had to call hotel multiple times to try to get the credit onto my statement which they still have not issued to me. Having to call multiple times and re explain multiple times. Room bathroom mirror had a burned out light. Hotel told me I was getting 5 hours of charging for my Tesla and they never charged the car although I inquired and asked no less that 6 times about getting the car charged. The restaurant Sendero - although amazing did not actually have the type of steak that we both wanted - they told us they only had one and we would have to split it and order something else. Disappointing and frustrating considering how much time I had to spend following up on these issues. I did not actually ASK for any credits. These were offered to me by staff.