LARCHMONT VILLAGE WINE, SPIRITS & CHEESE

0 stars
I bough a sandwich with a hair in it and was basically told by the manager that I should have eaten it. He is arrogant Pompous and totally dismissive. The staff are all scared of him. That is no way to run a bizniz Mr Manager. Ive been going there since they opened in (95 I think) worse customer service Ive ever encountered in America
To serve a person food with a hair in it is not only disgusting but a serious food violation. To not even acknowledge that is very poor
All I wanted was a "So Sorry" I wasnt looking for anything else.
I couldnt get that out of Mr Manager. I was left feeling humiliated and got the impression that I was unimportant to him
He livened up when I told him where I lived!! Totally unacceptable. All people demand the same respect Mr Manager. No matter who they are or where they live.
Never going back

Best sandwiches and fine wines.

Disgusting customer service. I asked the employee at the till, I think his name is Oliver, if I could look at the merchandise they kept only by the window which is where they also chose to keep their prepared sandwich orders and the employee said yes. I specifically went into the shop to buy a piece of merch as a gift souvenir as this is my friend’s favourite deli but I still had to decide which option to go for. They don’t have pictures of their merchandise on their social nor on their website so this was the only way for me to look at the items. As I was deliberating, the same employee aggressively yelled at me to get out of the way. I was startled and tried moving out of the way but he kept yelling at me to just leave. I grabbed a couple pieces of the merch as he continued to yell at me, feeling shocked and humiliated, and I moved over to the other side of the store to continue my task. I made a decision and went to the till and the employee didn’t even apologise or acknowledge what happened. I understand the shop is busy and it can be overwhelming but it’s unacceptable to treat people, let alone customers, this way. If your instinct is aggression rather than having a problem solving mentality, then you’re especially unfit for a customer service job. Why place merchandise you want to sell in an area inaccessible for customers to view them? Not surprised by the other bad reviews I read. I shared what happened with my friends and they told me they also experienced unwelcoming behaviour by the staff here.

They have the best bread ever!!!!!!!!????

Love this place