MAS DE PROVENCE EN RIVIERA

I wouldn't be surprised if my rating will disappear, because the owners of this property threatened already to complain about it. This is how you get and keep your good overall score.||Actually the owners seemed very friendly when we arrived but they can't cope with negative feedback. We only stayed one night instead of three because we didn't like several things about the room: ||||- The room was freezing and we couldnt sleep because we were so cold the whole night (air conditioning did not work, even though all windows were closed and in the room)||- Air conditioning hasn't been cleaned for some time (many spiderwebs and dirt could be seen)||- Bathtub was dirty||- No possibility to properly shower||- Small room with very little daylight and small windows made us feel like in prison (not as shown on the picture)||- Open toilet with no privacy ||||When we told Claude after one night that we would like to check out earlier than planned he was very upset. This is understandable because it is his home. But when we left he promised us that we would get a refund, we should just contact his wife. We've tried to contact her immediately (very nicely!) but she didn't reply. Only when I've tried again, mentioning the shortcomings of the room she answered. And she was very unfriendly, even insulting us and telling us that she informed other guests about our behavior. Sorry, but that is really unprofessional. As business owner you have to be able to cope with negative feedback. It seems also that they had expected us to cancel the booking on booking.com but nobody ever informed us about that. We've exchanged then several emails but she was starting to insult us even more, which I found very upsetting. We've stayed in so many hotels during the last few years and something like that never happened before. Think twice before booking this property.

Un endroit idyllique où passer un séjour très agréable! Le petit-déjeuner est trop bon! Notre hôte Claude a été merveilleux, il nous a préparé des petits-déjeuners délicieux et il nous a accueilli très chaleureusement, nous répéterons cette expérience sûrement!|Fort recommandé!

I wouldn't be surprised if my rating will disappear, because the owners of this property threatened already to complain about it. This is how you get and keep your good overall score.
Actually the owners seemed very friendly when we arrived but they can't cope with negative feedback. We only stayed one night instead of three because we didn't like several things about the room:

- The room was freezing and we couldnt sleep because we were so cold the whole night (air conditioning did not work, even though all windows were closed and in the room)
- Air conditioning hasn't been cleaned for some time (many spiderwebs and dirt could be seen)
- Bathtub was dirty
- No possibility to properly shower
- Small room with very little daylight and small windows made us feel like in prison (not as shown on the picture)
- Open toilet with no privacy

When we told Claude after one night that we would like to check out earlier than planned he was very upset. This is understandable because it is his home. But when we left he promised us that we would get a refund, we should just contact his wife. We've tried to contact her immediately (very nicely!) but she didn't reply. Only when I've tried again, mentioning the shortcomings of the room she answered. And she was very unfriendly, even insulting us and telling us that she informed other guests about our behavior. Sorry, but that is really unprofessional. As business owner you have to be able to cope with negative feedback. It seems also that they had expected us to cancel the booking on booking.com but nobody ever informed us about that. We've exchanged then several emails but she was starting to insult us even more, which I found very upsetting. We've stayed in so many hotels during the last few years and something like that never happened before. Think twice before booking this property.

Nous avons passé un excellent week-end au Mas de Provence en Riviera et le recommandons vraiment ! Nous avons apprécié l'accueil et les attentions de notre hôte, l'élégance de la maison, la grande beauté du jardin, le calme et la verdure des lieux, la belle piscine, le jacuzzi placé dans un petit coin sympa, les plats du dîner de notre hôte et son petit-déjeuner vraiment exceptionnel. Une très belle adresse !

Magnifique mas provençal nous avons passé un séjour inoubliable le cadre est magique l’accueil est au top ! Repos assuré. Les propriétaires sont aux petits soins ! Très professionnels. Confort excellent. Jardin et piscine en harmonie. Nous recommandons cet établissement sans hésiter !