BAR DE L'HÔTEL RAPHAËL

Do not book events through the concierge! They upsell events that are not worth the price and don’t have your best interest in mind. After booking us a terribly expensive meal with absolutely no vegetarian options, they were totally unapologetic.

The 5-star reviews are clearly fake. Others in the hotel were also having problems when we were just there. I am truly aghast at how poor the service was at the hotel. People were extremely nice. But, there were so many issues, it is hard to understand how they still claim to be a 5-star hotel. I am quite certain that it is from some long time ago.

Apparently, they are going to renovate the hotel soon. From what I can tell, they simply do not feel the need to make any effort to produce good service before that time. Yet, they have many major physical or service issues. It is sad really. Beautify, old property in a good location. However, it is certainly not worth all the issues. We had broken doors. The shower was broken where the water came into the handle. No maid service one day. Poor service on other days (even after tipping the attendant directly). So many more problems. It simply ruined the trip.

Finally, we asked to meet with the manager. Unfortunately, he did not have time for us, even though we were in one of the most expensive rooms in the hotel. So, we met with his assistant. We explained the problems throughout the stay. We gave pictures of the broken or non-working items. We explained that we told people each day, with the hope that hardware would be fixed, and quality of service would be corrected. But, it was a failure. She did recognize all the issues and was very apologetic, which was appreciated. But, after all of that, we were offered a 5% discount on the stay, which was just offensive. Moreover, nothing was corrected AFTER the conversation.

Clearly, they simply don’t care right now because of the pending renovation. They will get what they can, and deal with any fallout in a few years. If you are staying there before the end of 2024, then I would suggest changing hotels. Certainly, we could survive there, even with all the problems. But, at the prices they charge, why should we have to? We paid for services and a quality of hotel room that we did not get. I would say it is all broken there. Very, very sad.

A beautiful hotel in a great location. I booked a suite with my family, but I was shocked to find that the room was worn out and some of the furniture was broken. There were also issues with cleanliness.
The room service was very slow, and they didn’t even bring what I requested. Considering the price, I think there are better options available

So after visiting I think a lot of these reviews are fake. I have recently returned from our trip and although it was pleasant it is in no way representative of the true experience of the hotel. Firstly we tried to book an Eiffel Tower view room as it was my birthday, we were refused as we had a toddler with us which was fair enough, my husband tried to arrange a breakfast or birthday meal on the rooftop, they said no and to just come and use the rooftop when we were at the hotel (it’s the only reason we picked the hotel.) when we arrived on the Friday they said the rooftop was closed, it was a sunny pleasant day. On Saturday I asked and they said closed again and will not be opening for the rest of our stay, we explained we had emailed and the reason why we booked cos they ensured us we would be able to. We later read that the hotel rooftop has been closed for a while now, false advertising really. Anyway, the corridors are dark and eerie. The rooms, paint peeling off the walls, the mirrors stained and worn- there is a difference between old world Paris (we have stayed in many old beautiful hotels) and this hotel which is very worn. The appliances were old, cables crawling on the floor. The staff were however very friendly and professional and location was good.

Magnifique hôtel où l’accueil et le surclassement nous ont d’emblée séduits. Chambre très grande et propre. Malheureusement 2 nuits sur place et les 2 matins un bazar absolu dès 6h00 du matin pendant plus d’une heure, bruit majeur venant du dessous il semblait correspondant sans doute à notre proximité avec des locaux techniques des employés. Un gros grain de sable cette chambre 016 qui gâche la fin de nuit et qui transforme le séjour de confort absolu au regret de ne pas avoir dormi avec des boules quies… le reste est pour autant sublime, l’accueil du personnel, le petit déjeuner, la propreté… vraiment dommage, nous reviendrons sans doute en demandant par avance d’avoir une chambre calme !