HÔTEL SQUARE ^{* * * * *}

We were very unsatisfied with our recent stay at Hotel Square. First off, this hotel has no business being a 5 star and I am genuinely concerned for whoever rated this as a 5 star property. You can tell that the rooms are old and but have just been renovated in the last few years. This property is 3.5 stars at best, and even that’s pushing it. I’ve stayed at 3 star hotels that were nicer and cleaner than this.

We arrived at around 10 PM to check in and the evening concierge staff was very helpful. Upon checking in to our room however, we were met with an extremely heavy smoke smell. It had been evident that the previous guest had been smoking in this room despite the no smoking policy. We brought this up to the staff and he was able to switch us to another room right away. This room still had a smell of cigarettes, but it wasn’t as bad as the first room. We were very tired and decided to just turn in for the night.

After going to our new room, we realized that we had left some personal belongings in the previous room and contacted concierge to meet us there to retrieve it. When I searched the room and bathroom and could not find the item. I told the staff member that it was a portable charger, upon which he quickly went into the bathroom and came out with it in his hand, stating that it was on the bathroom counter. It was pretty obvious that he had stashed it in his pocket as I had just been in the bathroom 10 seconds earlier and would’ve noticed it if it was on the counter. Regardless, I was glad to have it back so didn’t make a big deal out of it but it was still pretty sketchy.

The rooms were old, dirty and smelled like cigarettes, despite the renovations done in an attempt to make it look more modern. The shower situation in the bathroom was extremely confusing, as there were no shower curtains or barriers dividing it from the rest of the bathroom, so when you take a shower the entire bathroom basically gets flooded.

We hung the Do Not Disturb sign on our door throughout our stay as we did not require housekeeping services, yet we returned to our room after our first day out and noticed that someone had been inside our room. Housekeeping wasn’t done but someone had clearly gone through our belongings. Thankfully nothing was missing as I had locked away all of our valuables. While we were resting in our room, someone unlocked and entered our room without knocking. When he realized that we were in our room, he looked surprised and asked if we needed housekeeping. It was 5 PM and the DND sign was still on the door. I’ve never stayed at any hotel where the staff just comes into your room unannounced and without knocking. Absolutely no privacy, what if I had just come out of the shower?

The elevators are activated by motion sensors so there are no physical buttons. While this may seem cool at first, it’s an inconvenient gimmick as there were multiple times where our elevator stopped at every floor simply because somebody had walked by in the hallway. There was one incident where we were stuck on a specific floor because the sensor kept picking up the housekeeping staff that was in the hallway, and there is no close door button inside the elevator to prevent this from happening.

Upon checking out, we were charged a “city tax” that hadn’t been disclosed. It was €7.50 per night, for a total of €22.50 for the duration of our stay. A quick Google search will tell you that this tax should only be €3.75 for a “5 star” property. When questioning the staff member about this, he was rude and didn’t have any answers.

The only saving grace for this hotel is that it’s located in a convenient spot, we were able to walk to the Eiffel Tower and there are lots of good restaurants close by. The staff were also friendly for the most part.

Overall, I wouldn’t recommend this hotel as you can easily stay at a 3 or 4 star hotel that is comparable for a cheaper nightly rate.

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Excellent emplacement en face de la maison de la radio donc pour le concert impeccable Chambre parfaite, bien insonorisée, personnel charmant et disponible, rapport qualité prix parfait Petit déjeuner servi par un serveur parfait, largement de quoi satisfaire un bon appétit Vivement la prochaine fois

i've stayed at a lot of 5* hotels around the world. the standards are always a lot lower in european capital cities, so my expectations were accordingly lower when i checked in. sadly, my low expectations were not met. just one of dozens of fall-short examples: the bathroom is a death trap. it's so unsafe that the hotel would likely be shut down if it were in the usa. every time i got in/out of the shower/tub combo, i was taking my life in my hands, because the design involved water being sprayed all over the marble surfaces, none of which had any hand rails, or anything else to grip while clambering over the ( tall and covered in water / slippery stone ) wall of the tub. again: that's just one example. as far as i can tell, customer-focused engineers were not involved in building the place at any stage.

الفندق لايستحق ابدا ٥ نجوم صغير جدا لاتوجد بطاقات للغرف ؟؟ مفاتيح بميداليات معدنيه وواحد فقط !!! بالعموم نظيف ومرتب ! عندما وصلنا لايوجد عمال يحملون الشنط وعندما غادرنا كذلك !! اخذت سويت وللاسف نفس مساحه الغرفه مساحه الحمام ! كبير بدرجه اكبر من الغرفه ! غريب جدا ! تصرفات الفتاه على الاستقبال غير مفهومه وغريبه ! وبطيئه ! افتح الشباك وسترى العجب من ازعاج السيارات ! لايطاق وامامك مبنى راديو فرنسا اعتقد انهم كانوا بغرفتنا ازعاج على الدوام ، الميزه الوحيده المطعم الايطالي بالاسفل لذيذ وراقي !