COURTYARD BY MARRIOTT GARE DE LYON

Enfin réouvert ...bien situé, belles chambres et bon restaurant...demandez une chambre côté Seine vous verrez tout Paris.

ou tout était parfaitement organisé . Le personnel de la restauration s'est montré souriant prévenant et à l'écoute de Mamadou merci beaucoup ! les chambres soignées et confortables ont permis d'avoir un vrai repos de chef Barbara compensateur avec une vue magnifique ????

Stayed at a kingsize room on one of the highest floors, facing the Seine. The views were spectacular and you can see the Sacre-Coeur, Notre-dame and of course Eiffel.
The room was a bit on the small side but it did have a worktop desk which was nice. No room service, you can order food via their app but you need to pick it up yourself downstairs which some might find annoying. The cleaning service were very good and even provided extra coffee pods without prompting. The hotel restaurant and bar was very relaxing and provided good service. There was a very nice red haired female bartender in particular on the evening shift who was always very genial to me whenever I visited.

Most of the staff were friendly, professional and spoke top notch English which is the only reason why I'm still giving 2 stars. Unfortunately on the last night I met a really rude reception employee called Lea who yelled at me although I had done nothing to provoke her, and she tried to make me go through a completely different process to buy the hotel snacks than I had been advised to do for the previous 4 days. And it didn't stop there... when when she was logging my purchases into the system made another snarky remark about the amount I had purchased. I am a paying customer and don't need the judgmental attitude. Aren't customers who buy the goods the whole point of having a hotel shop??
I am honestly flabbergasted that this particular receptionist had the audacity to make a comment about the quantity of stuff I had purchased as it really wasn't her place to do so.

To make things even more bizarre, according to Lea's name tag she was still a receptionist-in-training. She certainly needs more training on how to be a polite communicator and customer service. Her behaviour soured my Marriott and Paris stay and left a bad taste in my mouth. I submitted official complaints although have yet to hear back.

The customer service at this hotel was top notch. They spoke excellent English. The hotel offers a complimentary luggage room if you want to explore the city after checking out on the last day. Located seconds from the metro entrance. Lots of restaurants and grocery stores in the immediate area. Hotel felt very secure with a room key being required for the elevator.

Good service