LES JARDINS DU MARAIS ^{* * * *}

Popular tourist hotel with the Marais shopping area about a 15 minute walk. The outside courtyard is a blessing and a curse. Many nights there were loud people/hotel events making too much noise in the courtyard until after midnight. Hotel had no security and did nothing to stop the noise and drunk people disturbing guests. Lots of issues with our room. Uncomfortable beds and hard pillows. Housekeeping never refilled shampoo or hand wash bottles.

I just checked in and I have never walked into a grosser hotel in my life. The lobby is dirty and looks to have last been decorated in the 80s. The carpet throughout has holes and is worn. My lights were barely hanging on the wall. The bath is tiny and there is mildew in the corners. I want out.

We booked this hotel with the intention of bringing our dog. There was no information on their website regarding the size of the dog. We booked through another company and upon notifying the hotel of the dog were told that they only accept dogs up to 12kg. When we told them that our dog was slightly bigger (by 1.5 kg) and also 13 years old and would never be left in the room alone, they told us that they would not accept the dog but we could cancel the reservation with the company we booked. Upon contacting the company we booked with, they told us that they had to contact the hotel to confirm the cancelation. The company contacted the hotel on our behalf and the hotel refused to refund any of our money.
On top of this the email with the hotel were not responded to promptly. We had to wait several days in order to receive a response.
I normally don't like the idea of giving 1 star views to highlight negative experience and more like to focus on positives and room for growth. However this experience has left us with a very bitter taste in our mouths. I wish there was an option for 0 stars.
Our problem and reason for a low rating has nothing to do with the fact that they would not accept our dog but rather with the poor communication as well as lack of information on their website about their policies. Because of this we are out 300Euros. Keeping our money when they know we cannot stay there is poor business and I would highly recommend not getting involved with this hotel. I wish I had checked reviews sooner as when writing this the 2 most recent reviews were each 1 star.

I recently stayed at Les Jardins du Marais Hotel in Paris and unfortunately had a deeply disappointing experience. Initially, everything seemed fine upon our arrival—the staff was welcoming and accommodating. After settling into our room and taking precautions such as placing the "do not disturb" sign on the door, we headed out to explore the Christmas market.

However, upon returning, we were shocked to discover that our room had been burglarized. Our belongings, including jackets, makeup, perfumes, and even a coffee cup left by the intruder, were stolen. Given the circumstances, we strongly suspect that the theft was an inside job, as only the hotel staff would have known we were away.

Distressed by the incident, we promptly contacted the authorities, who conducted an investigation. Additionally, we filed a formal complaint with the hotel, as ensuring guest safety is their responsibility. Regrettably, we have yet to receive any satisfactory response or acknowledgment from the hotel management, despite our attempts to follow up.

Adding to our frustration, we had hoped that the hotel's insurance would offer some assistance in recovering our stolen items, but unfortunately, this was not the case.

Overall, our experience at Les Jardins du Marais Hotel was marred by this incident, leaving us deeply disappointed and disillusioned. We expected better security measures and accountability from a reputable

Super schönes und sauberes Hotel, das Design der Zimmer ist noch aus den 90er Jahren, was aber vollkommen ok ist. Abzug gibt es nur wegen des Bades, dort war leider einiges Kaputt.