AU CHARME RABELAISIEN ^{* * * *}

Excellent séjour à l'hôtel, un accueil exceptionnel et personnalisé dans un très joli décor. Les propriétaires sont aux petits soins. Le petit déjeuner est copieux avec du vrai jus d'orange presse, ce qui est de plus en plus rare. Autant vous dire que nous reviendrons à coup sûr. Merci.

Tout était parfait: nous avons été accueillis par les propriétaires, des gens charmants, très à l'écoute et qui nous ont donné de très bons conseils concernant les visites, les restaurants...Chambre très confortable, spacieuse, dotée de tout le nécessaire et hygiène irréprochable. L'hôtel est admirablement bien situé avec une décoration raffinée. Petit-déjeuner copieux servi dans une salle donnant sur les jardins. Sans oublier la piscine et le garage sécurisé. C'est un hôtel que nous vous recommandons, une cotation de 10/10 est amplement méritée, nous y retournerons.

We had an extremely unpleasant experience with a hotel, Au Charme Rabalaisien, in Amboise, Loire Valley in 2017. At that time I posted an online review and then more or less forgot about the incident. But this week I got a message from Google telling me that now 500 people had seen the original review. They also sent me the response that the hotel management had sent in. I had never seen this and was taken aback at the lies that were in it, even claiming that I threatened to assault the hotel manager, who was around half my age. I was so incensed that I decided to notify online readers about my experience. People like that should not get away with telling lies.

We have just returned home from a wonderful trip to France. However, our trip was somewhat spoiled by a bizarre and highly unpleasant experience at a hotel in your city.
My wife and I are 77 and 75 years old respectively. We have traveled all over the world and stayed at many fine hotels. We have never been treated in a way similar to the way we were treated by the people at Au Charme Rabelaisien. I am wondering whether or not this is the first complaint you have had about them. I would not be surprised if you have had others.
We booked a room there for 4 nights - May 12-16. Au Charme Rabalesien. On the last night of our stay I went out to ask for 3 more coffee capsules, since we had more decaf but only 1 caffeinated. I went out to the front to ask for more coffee. This was at 10 PM at night. There was no one at the front desk and I did not want to disturb anyone. So I walked into the small dining area next to the reception area. This area was not closed in any way. A guy named Maximilian, who later identified himself as a partner in the hotel, came out and told me he had seen me on the closed circuit TV. I had been trespassing on private property and was guilty of stealing coffee. Also. he said that we were only entitled to a total of 3 coffees per day, but since we were leaving the next day he granted me an extra one. I asked him if he was kidding, but apparently he was quite serious. He wished me a good night in a very sarcastic manner. This is not the way one wants to spend one's last night in the Loire Valley.
When we were checking out the next morning Maximilian was at the front desk. I decided to pay him and leave without bringing the matter up again. But this was not to be. He started berating me (and my wife) again, accusing me again of terrible behavior and of stealing from them. As we were leaving he said "Just get out of here".
I tried to explain to him that the single coffee capsule I had in my hand was one I had taken from our room to make sure that I got a similar one.
I had felt all along that this hotel was a mistake, not a serious one but not a place I would book again given the choice. But my encounter with this twit really soured our experience here.
The next night, when we were staying at CDG for our flight the next morning - this part is really incredible - I got a long email from a lawyer, more or less threatening me not to write anything bad about the hotel online or give them bad reviews. The letter was quite long and off-the-wall. It actually threatened me with 3 years in jail for theft. I wanted to reproduce the letter here but there is not enough space.
I would also add that in my opinion this hotel does not have the trappings of a 4-star hotel. The room was slightly shabby, there were cobwebs in a lamp, the toilet bowl was not real clean, the soap provided was tiny and the towels were small. The floors were bare and hard. Worst of all there was a TV set mounted on the wall that we hit our heads on because it was tight against the bed and hard to avoid. All in all, a nice 3-star hotel, but not a luxury hotel at 200 Euros a night.
I would not have mentioned my opinion of the hotel itself if not for the outrageous behavior of this Maximilian person and his lawyer.
Please look into this and l

Beautiful hotel with lovely gardens. Breakfast is outstanding. Service is excellent. Slyvie made us feel at home and is the nicest person we have dealt with during our trip. Highly recommended.

Spa privatif et accueil au top. Décoration un peu austère mais super literie.