HOTEL SOLVERDE SPA & WELLNESS CENTER * * * * *
Hotel
•
€€€
2024
Empfohlen
•
2024
Hotel mit klimatisierten und dekorierten Zimmern, darunter Suiten, einige mit Balkon und Meerblick, Spa und Pool mit Zugang zum Strand.
169 sehr komfortable, klimatisierte Zimmer mit anspruchsvoller Dekoration. 111 Superior-Zimmer und 5 Suiten verfügen über einen Balkon mit Blick auf das Meer und die 2 ha große Grünfläche, die das Hotel umgibt. Außenpool und direkter Zugang zum Strand. Ausgezeichnete portugiesische Gastronomie, die im Restaurant serviert wird. Leckeres Frühstück. Liebenswertes Personal. Sehr guter Wellnessbereich. Perfekt für einen Ausflug nach Porto. Nicht weit vom Hotel entfernt liegt das charmante Strandstädtchen Espinho, das einen Besuch wert ist.
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Meinungen der Mitglieder zu HOTEL SOLVERDE SPA & WELLNESS CENTER
3.6/5
25 meinung
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Die Besten in Porto und um
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I saw him being rude to another customer too. It seems to be a character problem. Management should reconsider training him again.
É bom o locar é muito chique fixe
First and foremost, the noise level in our room during the night was unacceptable. Our neighbors in the room above us were incredibly loud, making it difficult for us to get a restful night's sleep. Despite our attempts to address the issue with hotel staff, the noise persisted throughout the night, greatly disrupting our stay.
Additionally, the quality of the accommodations left much to be desired. The bed in our room creaked loudly with every movement, making it nearly impossible to sleep peacefully. This lack of comfort is not something we would expect from a hotel of your caliber.
Furthermore, upon arrival, we were dismayed to find that there was only one towel provided in our room, despite our reservation being made for two people. Typically, hotels of your standard provide two towels per guest, yet we were left with inadequate amenities. Additionally, we were unable to locate any slippers or bathrobes to use when accessing the spa facilities, forcing us to enter in our own clothes and trainers, which was not only inconvenient but also detracted from the overall experience.
Perhaps the most concerning issue arose during our check-out process. We were informed by the manager who accepted our payment upon arrival that the full payment for our room and the city tax had been processed. However, upon checking out the following morning, another manager insisted that we pay the city tax again, claiming that it had not been included in our initial payment. This discrepancy in billing was not only confusing but also concerning, as it suggests a lack of transparency and potentially unethical practices.
Given the subpar experience we had during our stay, I believe it is only fair to request a refund of our payment for the room and the city tax, as well as monetary compensation for the inconvenience and moral damage caused by the issues outlined above. I trust that you will take this matter seriously and address it promptly to ensure the satisfaction of your guests.
Thank you for your attention to this matter. I look forward to your prompt response and resolution of these issues.