Update:
I heard back from Tony, one of the managers of the hotel. He apologized for the hotel falling short and has since sent housekeeping and maintenance up to that room to look into my complaints. I was told they are in the process of renovations for the entire hotel, and while Tony said that wasn't an excuse it was something they were working on. I was offered a full refund of my hotel stay and given Tony's cell to reach out with any further issues, or if I would like to stay again he will help me book everything. I appreciate him calling me to make things right.
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Advertises as a cute little boutique hotel and appears that way from the outside, but my room seemed more like something you would find at a motel 6! As you can see from the pictures the place was less than ideal. I stayed 3/16/24-3/19/24, I let the front desk know about not having hot water on 3/17/24 as well as some of the other issues, all I got was a "I will let my manager know". Not even a "I'm sorry." or "How can I help make it right?". I still haven't heard from anyone, and it appears I never got my receipt e-mailed to me as I was told. I paid well over $1000 for this "room with a view and jet tub" along with the private parking. Also, their wifi is spotty at best. Typically I wouldn't care but I had to study for some college classes and spotty wifi wasn't helpful. I still haven't heard back from anyone, and It makes me wonder if all the other hotels in this chain are the same?

1. No hot water for 2 days
2. Rust on the door hinges, and toilet cables
3. Dirty fan blades, AC vents, shelves, and window tracts
5. Water damage on the walls and ceilings
6. Paper-thin walls, you could hear people slamming doors at all hours and kids running up and down the halls yelling early in the morning (8a). The kids running isn't on the hotel, but I would have expected the walls to be thicker
7. No secondary lock on the door, which made me feel unsafe
8. The room is right on the rooftop so you can't open your window to let the breeze in because all you hear is the AC unit. It also blocks your view of the pier.
9. Spotty, at best, wifi

Very helpful and friendly customer service. The rooms are large and well equipped, the bedding is wonderful, and the pool, hot tub and breakfast areas are great.

What a lovely hotel!!! Staff is extremely friendly and helpful. Room was nice and clean. Simple for our needs. Only negative is room walls were thin (we could hear other guests easily) but staff is kind and the amenities were nice! Bikes were great to use and they held our luggage all day after we checked out which was really nice. Highly recommend and cant wait to return!

Great location, great personal service, really glad we found it.

Perfect location. Steps to beach, shops, restaraunts & bars at Newport Beach.

Great location

Un hotel encantador muy adecuado para relajarse con una ubicación inmejorable y el personal súper amable.

Had room 101. Amazing view of the surfing/ocean. MAKE SURE YOU MAKE PARKING RESERVATIONS IN ADVANCE! Rooms are old but everything was beautiful. Close to every kind of food you can think of. Windows open to get that fresh open air! It’s loud in the area due to restaurants so close but it still is amazing.

We stayed here in a 2 bedroom suite with kitchen, and everything was great. We were there in November, so we needed heat in the evening and air conditioning during the day, and both worked very well.

Delightful boutique hotel, wonderfully helpful staff. The rooms were compact but spacious bathroom, with an actual bath tub ????
Fabulous location literally on the beach.
I borrowed one of their bicycles & cycled down the beach to Balboa, a delightful way to start the week.
I will absolutely be staying here next time I come to Newport

This was a great location. Very easy to get to. Great restaurants and shops and bars as well as supermarkets etc. The place I stayed in did not come close to what I viewed as the rental. The bathroom next to my room has mold. There were no condiments or paper towels. If you rent this place bring everything you may think of. Parking in the space in back of this place is for small cars like a Fiat or a motorcycle. I had a very hard time getting my Mazda cx5 in. Luckily I'm a great driver.

Loved staying at this place, only wish we could’ve stayed longer. The room was small but well appointed. I think the shower was the highlight. The room we selected was definitely best suited for a couple. We loved that it is right on the boardwalk and beach. The staff was very helpful. They had free bikes, towels and chairs you could borrow which made the stay even better.

Beautiful place! They have everything available to relax at the beach like bikes, chairs, towels, etc & a continental breakfast & coffee all day. The staff is very welcoming & helpful. Beautiful rooms! King Bed was so comfy???? Great location step out onto the beach & all the restaurants are within a few steps!

The location is awesome, the rooms look nice ( first impressions), and then you see all the stuff around the room that needs to be fixed and broken. The service was perfect.

Fantastic location and service. Staff went out of their way to help.us with an early check-in.

We’ve just arrived to our stay at this hotel, and we are already blown away by the customer service. Our room’s AC wasn’t working properly and it was very hot and stuffy. We mentioned it to the staff and they immediately jumped to address the issue. The manager upgraded our room and took care of our parking for us. Absolutely recommend staying here!

Has everything you need to easily enjoy the beach all day whether from the sand or beach front common areas.

Parking is Very easy right over the wall You're on the beach love it