Ergebnisse Hotel Praia

RESIDENCIAL SANTA MARIA

Hotel • €€

3.5/5

• 33 meinung

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Carte de l'emplacement de l'établissement

32, Rua Serpa Pinto, Praia, Kap Verde

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+238 261 43 37

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2024

Informationen und Zeiten auf RESIDENCIAL SANTA MARIA

Einzelzimmer 4.800 CVE, Doppelzimmer 6.000 CVE, Suite 7.000 CVE. Frühstück inbegriffen.

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Meinungen der Mitglieder zu RESIDENCIAL SANTA MARIA

3.5/5

33 meinung

Preis-Leistungs-Verhältnis

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Abner Oliveira

Besucht in oktober 2023

I would like to share my experience with this hotel, and unfortunately, I cannot recommend it for a specific reason—what appears to be a lack of commitment to customer experience and assistance.
I must commend the professionalism and kindness of the receptionists at both Santa Maria and Deluxe. However, I encountered challenges with the hotel's management, which I found to be unprofessional. I had initially planned to stay for two nights before a scheduled trip. Unfortunately, my travel plans changed within the first day, and I realized I couldn't stay the second night. I approached the hotel management and politely explained my situation, requesting a refund (second night). Regrettably, I was informed that there is a no-refund policy, and there seemed to be no willingness to assist me.
I'm uncertain if this experience had any relation to my status as a local immigrant, as I felt a lack of respect in their approach. It is my belief that, had the situation involved a Portuguese guest, a resolution might have been found and readily. I travel extensively to Cape Verde and other countries, and I have had the opportunity to stay at various hotels. I can confidently assert that there are many other hotels in Praia with superior management and a more favorable customer experience.
This was my first experience with this hotel, and I am hesitant to consider future stays. I hope this feedback contributes to improving customer relations and experiences.

Welles Soares Fortes

Besucht in august 2023

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Natty Plongée

Besucht in august 2023

Petit déjeuner correct. Chambre propre. Peu de conseils à l'accueil malgré plusieurs jours passés sur l'hôtel. Nous avons préféré gérer le transfert vers Tarrafal en automne.( Le prix proposé par l'hôtel était exhorbitant).