MONDRIAN LONDON

First of all, as I promised an employee there, I need to elaborate on the absolute, above and beyond, professionalism of Ryan (Front Desk Employee). This gentleman was always available for questions, with a smile, and an absolute determination to help. Very thankful for his knowledge and outgoing personality.
I began a two day stay at the hotel after skiing for a week. The hotel was clean, beautiful, and appointed well. My stay was restful and very filled with sightseeing and various opportunities. The showers are AWESOME! Great move. I am a GC and I build and renovate hotels, and many of the attributes and design ideas are without comparison.
If I were to critique, honestly, here they are:
1. Helping to arrange airport transfer and/or assistance in navigating the rather confusing city. This should be done inclusive of one of the 100 or so emails that I received leading up to my visit. Most of these emails were relative to advertising the vast array of properties, worldwide. Simply saying make this 5 star experience without any blemish, no matter how minimal it seems.

2. Concierge/Front Desk staff should be able to provide solutions for dining in London to assist travelers like myself. Not a guess, or an I think, but a bona fide suggestion based on ratings by a source with the greatest credibility.

3. Estimate of time frame that maid staff will be cleaning room. Several times I went back to my room for a rest and I noticed that the room had not been cleaned, so I went out exploring again, with the hopes that it would be done upon return.

But after all is said and done, I say that this hotel provided a memorable experience and will one day return.

Thanks ]
Guys

Nice hotel with friendly staff but not a fan of Shoreditch as always too noisy and dirty. Great event though, thanks!

Great front staff and the place was nice