HÔTEL MONVILLE

My partner and I stayed for one night over a weekend. The hotel was great, the room was clean, comfortable and well appointed. We ate at the hotel restaurant and bar and the food and drinks were superb, and the service was excellent. We plan to stay here again.

First time in Montreal and definitely not my last. The staff at the hotel were incredibly kind, professional, and easily accessible. They gave great recommendations on where I should visit while I was in the city, room service staff were very sweet/respectful, and the hotel was everything I needed it to be. Clean, organized, and technology up to date. Loved this hotel and I know where to stay whenever I come back to Montreal!

My recent stay at Hotel Monville was marred by a series of unfortunate events that significantly detracted from my overall experience. Despite the hotel's promising reviews and seemingly reputable status, the reality of my visit was far from satisfactory, leading me to caution potential guests about what they might encounter.

First and foremost, the valet parking service, which one would expect to be reliable and careful, was anything but. My vehicle was returned with a conspicuous scratch on the steering wheel, a clear sign of careless handling and a lack of respect for personal property. The distressing part of this ordeal was not just the damage itself but the hotel’s response to the incident. When brought to the attention of the reception manager, Abir, the response was underwhelming. The lack of accountability and failure to provide a satisfactory solution only added insult to injury, leaving me feeling disregarded and undervalued as a guest.

Adding to the disappointment was the unbearable noise issue in the room. The constant disturbances at all hours made rest and relaxation impossible, significantly impacting the comfort and enjoyment of my stay. For a hotel that prides itself on providing a peaceful and welcoming environment for its guests, this was a glaring oversight.

Moreover, basic amenities that one would expect to be in working order were not. The TV remote control, for instance, was non-functional throughout my stay. Despite multiple attempts to have it replaced or fixed, the issue remained unresolved, further exemplifying the lack of attention to guest comfort and satisfaction.

In conclusion, my experience at Hotel Monville was far from the relaxing and hassle-free stay I had anticipated. The negligence displayed by the valet parking service and the indifferent response from the management, coupled with the noise pollution and overlooked amenities, reflect poorly on the hotel's commitment to guest satisfaction. It's disheartening to see such potential marred by a series of preventable shortcomings. Potential guests should think twice before booking a stay here, lest they encounter the same frustrations and disappointments that I did.

Great hotel for business and leisure. I spent 4 nights in a beautiful quiet sunny and cozy room. Bed is fluffy and housekeeping is super on point. I enjoyed my espresso coffee from my room early morning and was step away from the best restaurants in Old Montreal. It was my second stay and I will definitely go back.

Beautiful hotel, staff and service. From booking to check in and check out it was a perfect and unique experience. I love how high tech the hotel is with their easy check out, no waiting, no hassle. The beds are super comfortable and A+ shower, unlike other hotels. The location is perfect if you are looking to spend time in Old Port or downtown and the metro is just steps away. My go to place when I’m staying in the city.