Although this is sold as a five star hotel I’d give it a 4. However, everything was wonderful. The staff could not have been more friendly and helpful. They chatted to us and never seemed in a hurry to move on. The suite was spotlessly clean and the bed the most comfortable I’ve ever slept in. Food was great, I eat a lot of fruit and was so relieved that there were so many healthy options at all the meals which meant I didn’t have to blow the diet even on holiday! I would definitely return to this place, it’s only about a 20 minute walk to the marina and half an hour to Albufiera old town.
Personal muy majo y comida de muy buena calidad pero con variedad un poco más justa. Habitación grande y buena piscina. Muy buen trato por parte de Nuno y Flavia :)
If I could give this zero star's I most definitely would, we have never been treated so disgustingly in my life. Upon arrival the receptionist DEMANDED 900 EUROS CASH AND ONLY CASH. deposit
Return shuttle buses never turned up to take us back to the hotel, and when we rang the hotel reception they said they were too busy to help us get Taxis back, costing us an extra 150 euros. Breakfast buffet was good, I was violently sick the first morning after eating at the buffet the night before. My mate had no HOT WATER for 2 nights, we were only there for 3,I will never RETURN
Not a 5* hotel!!! Customer service, facilities, food and rooms do not meet 5* standard. I had an issue with my reservation and the reception customer service staff were unhelpful, rude and unfriendly. Buffet breakfast was cold, not many options, same thing everyday. Dinner buffet was cold. Only thing that saved the hotel was the spa, even though the upkeep was poor, however the aesthetics made up for it and the massage was amazing. Also the beaches that the hotel has access to were sublime.
Fabulous place, 2nd holiday here and improved bar/entertainment area from last visit. Great spacious rooms. Fabulous food and drink options. Pools, tennis, football all Great for teenagers and adults.
Bardzo fajny hotel, ale bardzo dużo Anglików. Śniadania typowo brytyjskie, ale na obiad i kolację zawsze jakies ryby i owoce morza. Bardzo duże apartamenty.
Amazing place with great food and short distance to the beach. The only point which removed 5 stars is English knowledge of people at the bar. It was close to impossible to explain how much o make whiskey with coke.
-Atendimento na recepção 5 estrelas, obrigada D.Flávia e Sr. Nuno.
-Nova decoração Muito Bonita, Clean e elegante.
-Suites SUPER LIMPAS e ARRUMADAS.
-Staff do bar TOP, obrigada Will.
e uma nota MUITO ESPECIAL para as refeições: EXCELENTE.
Nós primamos pela Qualidade e não pela Quantidade e um simples frango ou pato estavam confeccionados DIVINALMENTE!Parabéns.
E por fim os nossos AGRADECIMENTOS ao Sir Richard. Obrigada pela Simpatia, Profissionalismo e Foco no cliente.
Admiramos o carinho com que se dirige aos colegas e isso espelha-se no atendimento.
Sentimo-nos em casa no espaço das refeições.
OBRIGADA A TODOS
Return shuttle buses never turned up to take us back to the hotel, and when we rang the hotel reception they said they were too busy to help us get Taxis back, costing us an extra 150 euros. Breakfast buffet was good, I was violently sick the first morning after eating at the buffet the night before. My mate had no HOT WATER for 2 nights, we were only there for 3,I will never RETURN
Os funcionários são simpáticos, o pessoal do bar trabalha bem e os drinks sao bons, mas não existe um cardápio, é uma experiência a não repetir.
LES PLUS: la plage est un atout inestimable, la piscine intérieure, le spa pour ceux qui le souhaitent (tarif élevé), le petit déjeuner, le parking en sous sol.
LES MOINS: Pas de vue mer pour la majorité des chambres mal insonorisées, et pour finir un personnel qui ne sourit pas
BILAN: nous n y reviendrons pas
Merci à Ibrahim mon ami en cuisine qui a su nous mettre à l aise