CASA CHAMELEON
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Hochwertiges Hotel, 5 Minuten vom Strand entfernt, verfügt über verglaste Badezimmer mit Zugang zu einem kleinen privaten Pool
Das Casa Chameleon, das 2019 zu den Top 5 der schönsten Hotels in Mittelamerika zählt, verwöhnt uns mit einem traumhaften Aufenthalt zwischen Komfort, Luxus und Entspannung. Mit Blick auf das Meer und 2 erhabene Strände öffnet sich das riesige, wunderschön dekorierte Wohnzimmer zu einem Weg, der hinunter zumInfinity-Pool führt, der zu einem der schönsten der Welt gewählt wurde! Die geräumigen Villen mit ihren verglasten Badezimmern sind einfach ein Traum und bieten Zugang zu einem privaten Pool. Das darüber liegende Restaurant mit Bar Sentido Norte ist ultra-schick und der Küchenchef Jose Lopez gehört zu den besten des Landes. Eine tolle Entdeckung.
2) I want to thank Alonzo from his promptness at picking us up at the airport, to helping bring us to the resort over the underdeveloped route to the wonderful resort. I also want to thank him for showing us through out the local areas and helping us explore whatever we wanted to. A total gentleman and we had a great time.
3) Maria at reception was very receptive and got us a very secluded and serene room with all amenities and a private plunge pool overlooking the ocean.
4) Due to my inflated ego, I can be a pain to deal with, but I want to thank Alejandra and Marely for making all my reservations happen with the finest meals the country had to offer. Even when such reservations were hard for dinner or to view the sunset over the coast from the most prime seating.
5) Dahianna never had anything short of a smile on her face and went out of her way over a variety meals over many days to make sure everything was prefect and with total respect. If only people in Texas were that polite and caring when it came to provide service.
6) Scarleth was helpful in providing us with details regarding our meals and making the proper adjustments with promptness so we were able to enjoy out meals without any issues.
7) Hector and Bryan took care of our transportation between the local cities and whenever it came to dealing with the room service without any complaints and in making sure we never felt ignored or forgotten, considering our lack of mobile service.
All in all, I cannot wait to come back in the future. Everyone and everything was perfect.
It's disheartening to experience such inflexibility and lack of understanding from a hospitality establishment. A situation like mine, where entry into the country was denied, is something that could happen to any traveler despite careful planning.
I believe that in cases of genuine and documented circumstances preventing a guest from staying, a more empathetic and customer-oriented approach should be taken. Unfortunately, my experience with Casa Chameleon did not reflect this, leaving me not only disappointed but also financially burdened due to the loss of the booking amount.
I hope that Casa Chameleon reconsiders its policies and adopts a more compassionate stance towards unforeseen situations like mine in the future, as it truly impacts a guest's perception and overall satisfaction with the establishment.