KOUROS ART HOTEL ^{* * * *}

I had an amazing stay at kouros art hotel.the hotel is located near the center yet the surrounding area is really quiet.5 stars also for the staff,especially Koralia and Anna who were always friendly and willing to help.

Έμεινα στο ξενοδοχείο 4 βράδυα το δωμάτιο πολύ καθαρό όλοι οι χώροι πολύ καθαροί το πρωινό ήταν φανταστικό και αρκετά διατροφικό ένα συν από εμένα αυτό το προσωπικό ήταν αρκετά καλό και ευγενικό..... Στο ξενοδοχείο δουλεύει και κάποια κοπέλα η οποία είναι ευγενεστατη με πολύ καλούς τρόπους και η οποία νομίζω πως τρέχει για όλα σε ότι και να θέλαμε ήταν μπροστά μας βαζω λοιπόν 5 αστέρια χάρη και σε αυτήν την κοπέλα η οποία ονομάζεται Κοραλία... Σας ευχαριστούμε πολύ για την εξυπηρέτηση σας και θα σας ξανά προτιμήσουμε στις επόμενες διακοπές μας στη Νάξο...

They ruined our 2 day stay in Naxos over my Birthday and wouldn’t even apologize. If I could give zero stars I would.

Where to begin, first of all the sea view wasn’t a sea view. Second the hotel is next to a main road. If you lie by the pool you hear cars, motorbikes and trucks all day.

But that was not the reason I am writing this review, the reason is how disappointing the staff and the communication was.
The hotel has no reception at night and we really needed it, cause at our first night we had no electricity. But no one was there and no one would reply to the “emergency number” .We called and texted. Nothing. And so we couldn’t shower and there was no air conditioning all night and up until the morning.
Which woke us up from the boiling heat. You couldn’t stay in the room. I went to the reception at 7 AM and there was still no one.
Up until 8:30AM. Finally someone turned up and started to help us. An electrician had to be called and we had to wait around cause we couldn’t go in the room. They didn’t have another room for us either. And no manger was there to make a decision or take responsibility. We started looking into moving hotel but they refused to refund us. It was just HORRIBLE. The day was lost, we didn’t sleep all night and the horror story continues. With comments like “oh its only a couple of hours without electricity don’t act like that” or “just go to the beach” There was not a SORRY or any move their end to make us feel better.

There was more things that were wrong, like we would only get ONE keycard, because they don’t want people to have the air on on, but we were two people with different schedules.
We payed 288Euros per night for a room that we couldn’t really use, our stay was ruined and the most upsetting is the behavior that we got back from the staff. RUDE & OFFENDING.

They would also keep talking her greek but my friend doesn’t speak Greek and I had to repeatedly tell them to PLEASE TALK in English.

I demanded a refund for the first night and they would act as if it never happened, I was totally “overreacting “ and its an island and those things happen …. They were just finding excuses. After a very angry conversation at the reception and me SHAKING from all this we eventually got the money back for the first night.

It’s a shame because its a lot of money that we were willing to pay for this place which turned out to be a tourist trap.
There was no APOLOGY no GOOBYE or THANK YOU.

I am really really sad that I have to write this especially being Greek and coming from an island myself, its just a shame how those people represent the service and hospitality of the islands.

Last thing - attached a photo of the sea view we payed for… BUT I was so done complaining I didn’t even mention this to those people because I was exhausted

The rooms are great and everyone is welcoming and with a warm smile! Ευχαριστούμε

Πολύ ωραίο ξενοδοχείο!!! Σε ωραία τοποθεσία!!!