GRAND BEACH HOTEL
Hotel
•
€€€
2024
Empfohlen
•
2024
Luxushotel nur wenige Minuten von South Beach entfernt, mit einem schönen Pool, bietet helle Zimmer und einen Fitnessraum
Ein sehr schönes, modernes Luxushotel, 15 Minuten von South Beach entfernt. Helle Designer-Zimmer, schöne Pools, großer Fitnessraum, tadelloser Service. Nur das Restaurant ist eher durchschnittlich. Ansonsten ist alles perfekt. Eine gute Adresse.
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Meinungen der Mitglieder zu GRAND BEACH HOTEL
3.1/5
25 meinung
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Die Besten in Miami und um
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The yoga instructors were also great! Bruno and Shawna were noteworthy instructors !!!!!! I thoroughly enjoyed being able to do a yoga class prior to the more challenging classes with Michael.
Mas a localização é boa, em med beach.
O restaurante é bom, mas cobra caro, como qualquer outro hotel da região.
Currently vacationing here for my birthday. Broken lock on the door caused me to be locked in the hotel room. Called the front desk waited an additional 20+ minutes for maintenance arrive. Maintenence was unable to enter and used walky talky to inform team. Eventually he had to enter a connecting room to get in and try to unlock our room door.
Unfortunately, had this been an emergency, there’s likely chance it I would have been in grave danger.
Maintenance asked us to call and ask for another room. We called the front desk for another room and the lady answering the phone said we needed to contact the front desk. Told her I thought I was! She then told me to wait while she transferred me to the front desk.
In both hotel rooms there were 3 towels and 0 face cloths. At 10:41pm, still no face cloths.
Photos attached and video of broken room lock attached.
Day 2:
Food was great.
Wait staff for restaurant were very polite. Store staff were very polite.
Towel gut by the pool was not polite. Beach chairs and umbrellas were all taken by 9 am, so we didn’t get to enjoy the beach.
Headed to the pool and the same people that had the beach chairs and umbrellas had their belongings in the chairs by the pool. Most of them left their things there most of the day. I saw most pool chairs unoccupied for hours but had peoples’ things. All while less than 10 ppl were swimming.
Day 3:
There were unexplained charges and a $200 credit on the credit card.
Paid for all but one meal at the restaurant, and some meals were still charged to the room.
Overall, the hotel is gorgeous.
The concierge, store staff and the restaurant staff were really nice.
The manager addressed issues if she was approached, but never followed up on her own. This may explain the level of customer service here.
Most other staff were pretty rude.
Safety, I’ll have to say unsafe due to the broken lock. Can’t stress enough how dangerous that is.