HOTEL CANOPY BY HILTON DOWN TOWN

Great location and friendly staff.

When my husband and I got there they apparently gave our room away and the only room available to us was a double bed. We tried to call numerous times prior to our visit that we would be there a bit late but nobody ever answered. Also some of the lights didn't work properly in the room.

Nice, new,
clean and quiet.

As a frequent traveler, I've had my fair share of experiences with hotel bartenders, but none quite like the exceptional service provided by Corey at Canopy Hilton in NOLA, on our first night arriving on Friday March 8, 2024.

Despite the bustling atmosphere and the absence of additional staff, his unwavering patience, friendliness, and attentiveness left a lasting impression!

My friend and I ordered our food and drinks (which by the way were exceptional), more people arrived to order food and drinks, and despite being the sole staff member responsible for taking both drink and food orders, Corey handled the situation with grace and professionalism. He never once seemed flustered or overwhelmed, instead, he approached each customer with a genuine eagerness to assist.

Moreover, Corey went above and beyond to engage with customers, striking up conversations and creating a jovial atmosphere throughout the bar. His friendly banter and infectious energy were such a delight, transforming what could have been a stressful evening into an enjoyable experience.

Overall, my experience at Canopy Hilton’s downtown NOLA was definitely a highlight of my first time visiting NOLA, and further elevated by Corey's exceptional service. He is a true asset to the establishment, and I hope to have the pleasure of being served by him again in the future.

Finally, every staff member that I engaged with, from the front desk, to checking our bags while we explored the city (as we waited for our late departure flight) and additional bar staff truly exemplified what I hope to receive when I select any Hilton hotel, so this experience did not disappoint! Makes me proud to be a Hilton Gold Member and will continue to choose Hilton for the continued outstanding experience with staff!

This hotel front desk people are very impolite!! They will assign you an unavailable room (not finish house keeping work) and give you that room key. And the front desk didn’t give any apologies!! The only sentence she said is ‘I have no idea. It’s not my business.’ Very arrogance, discourtesy. You cannot imagine how disordered management this hotel has! Sooooo disappointed! Very angry with that!