HILTON GARDEN HILL

Dear Helen,

We are truly heartened to receive your generous review of Hilton Garden Inn Kampala. Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future.

Kind Regards,
Bernard Fernandez
General Manager

Dear Sir,
Thank you for sharing your feedback with us! We're thrilled to hear you had a great experience during your stay, and we truly appreciate your kind words about our service. The Team will be delighted to hear about your recognition. We look forward to welcoming you back soon!

Sincerely,

BERNARD FERNANDEZ
GENERAL MANAGER

Dear Moureen,

Greetings of the day!

I want to extend my sincerest apologies for the disappointing experience you had during your recent stay at our hotel. Your feedback is invaluable to us, and we take your comments very seriously.

I am truly sorry to hear about your encounter with our staff. We pride ourselves on providing the highest level of service and professionalism, and it is clear that we fell short of your expectations in this regard. Rest assured that we will take immediate action to address this issue with our team to ensure a more positive and respectful atmosphere for all our guests.

Furthermore, I apologize for the inconvenience you faced with our parking facilities. We will review our parking procedures and work to make the experience more organized and hassle-free for our guests.

Your comment about finding a maggot in your salad is deeply concerning, and I can only imagine how distressing that must have been. Our food service and quality control processes will be thoroughly reviewed to prevent such incidents in the future.

I understand that your visit was far from the experience we strive to provide, and I appreciate your patience in sharing your feedback. We genuinely value your input, as it helps us identify areas that require improvement.

In light of your recent experience, I would like to invite you back to our hotel for a complimentary lunch. We are committed to making amends and ensuring that you have a much more enjoyable and comfortable visit.

Please contact me directly at [email protected] to arrange your return visit, and we will do our utmost to make it a memorable and positive experience for you.

Once again, I extend my deepest apologies and gratitude for bringing these issues to our attention. We look forward to the opportunity to welcome you back and regain your trust.

Sincerly,

Team HGI Kampala.

Dear Elijah: Thank you for sharing your feedback with us! We're thrilled to hear you had a great experience during your stay, and we truly appreciate your kind words about our service. The Team will be delighted to hear about your recognition. We look forward to welcoming you back soon! Sincerely, BERNARD FERNANDEZ GENERAL MANAGER

Dear Valued Guest,

Thank you for taking the time to share your recent experience in Hilton Garden Inn Kampala and for giving us perfect feedback. We are expecting to welcome you back to our hotel next time you will travel to our area - please let me know if we can assist with booking and arrangements.

Kind Regards,
Bernard Fernandez
General Manager