MOXY NYC TIMES SQUARE

Hotel molto comodo per la vicinanza a time Square ed alla metro. Le stanza abbastanza comoda per una vacanza di pochi giorni in città. Personale alla reception molto disponibile e professionale. Vi è anche la possibilità di usufruire del deposito bagagli.
Le uniche 2 pecche sono state:
Pulizia: era prevista la pulizia ogni 2 giorni ma in 5 giorni non è mai passato nessuno
Letto: attaccato al muro, per cui la persona che dorme adiacente a quest’ultimo deve scavalcare la persona che dorme per alzarsi durante la notte.

The worst hotel I have ever stayed in in my entire travel history, for several reasons.
As a Titanium member of Marriott, I am absolutely disgusted and upset by the staff quality and behavior.

1. From 10 pm to midnight, my fiancé and I were hearing squeaking noise from next door and it was quite loud so we asked for a room swap. The staff and security came up to the room to investigate the noise - they listened to the noise and the security said, in a disrespectful manner, “It sounds like the bed springs squeaking. You know this is a hotel right? People do things in the hotel, and we can’t control that right?”. He also insisted, “If you want a room swap, I suggest you go down to the front desk and ask for a room swap”. This was past midnight and I had an early morning transpacific flight to catch the next day. I honestly lost my words.
2. We were provided with some false information about the destination fee. According the to lady at the front desk, it should have been stated in the confirmation email, we rechecked the email but it wasn’t there. The other lady explained that “the destination fee is tax” and “all of the Marriott hotels in NY charges them”, when it clearly isn’t tax and we know not all Marriotts charge them because we stayed at Renaissance NY midtown the night before without a destination fee. It’s not that we didn’t want to pay, it’s the fact that we were not properly explained what it was and what we were being charged for.

There are few other issues like, not a lot about the hotel was explained at check in, the mattress had stains, there was no hairdryer in the room - very unpleasant.

Most of all, not only we never had sincere attitude from any of the staffs, instead they made us feel like it was our fault that we couldn’t bear with the noise or not knowing what the destination fee is.

We asked for a full refund including the destination fee, the fee that still to that point we didn’t know what it was, the lady at the front desk pushed back and said “we cannot refund your destination fee”. She even called me “hun”.

I am a big fan of Marriott hotels and have had many great and pleasant experiences, but absolutely disgusted by this particular stay - will never be staying at this hotel again.

I’ve stayed in nicer hostels before. Marriott should be ashamed this is associated with them. And there’s a hidden $30 a night “destination fee” even when booking with points. Literally save your money and points and go anywhere else

Alright, I think it's a crime to see some of these reviews trying to dog on Moxy NYC Times Square - THIS IS MY FAVORITE HOTEL IN NYC! Let me tell you why...

LOCATION: Seriously, you can't beat it. Right between 34th St/42nd St stations, Madison Square Garden, and a few blocks from Times Square. It's just far enough from the madness to not feel overwhelming but is still only a block or two from the action.

STAFF: Honestly, I don't interact with people too much. I'm a Millennial - "unnecessary" human interactions give me anxiety. Moxy makes things very self-serve - need toiletries or clean towels? There's a pantry on each floor with those items. "In-room" dining? Order on your phone and pick it up on the second floor. With that said, every employee interaction has always been very polite, informative, and professional. They have a casual, yet professional demeanor and won't steer you wrong. The bartenders at the lobby bar/restaurant are always VERY kind and helpful, also.

ROOMS: This seems to be an area of concern, so let me be transparent: THEY ARE COMPACT. It's New York City, so I'm not sure where the surprise in small rooms comes from. This hotel is intended for the "young at heart" traveler who wants chic, tastefully appointed accommodations that offer tranquil places to rest and recharge and convenient shared spaces to socialize, grab coffee, work, etc. This hotel embodies that approach. I have stayed in multiple room types (from single twin rooms to quad bunk bed rooms) and all of them share the same quality of being small, but well-appointed. Yes, your family can have a great visit to NYC in these rooms but keep in mind that those bunk bed rooms are intended for "girls trips" vs. family reunions.

RECAP: The rate at this hotel is often lower than surrounding traditional hotels, and that's great for those of us that want clean, comfortable, chic accommodations in a great location. That comes from compromising room size, and I'm 100% on board with that. It makes me feel like I'm in a safe little enclave of the busy city where I can unplug but am still only steps away from the electricity of midtown.

Die Zimmer sind zweckmäßig eingerichtet und wir konnten nichts negatives feststellen.
Die Lage ist großartig. Viele Attraktionen sind schnell erreicht.
Pro Tag gibt es ein 30$ Guthaben mit dem man beispielsweise das Frühstück beim hoteleigenen Bäcker oder an der Bar bezahlen kann.