INTERCONTINENTAL * * * * *
Hotel
•
€€€
2024
Empfohlen
•
2024
Prestigeträchtiges Hotel, das Wellness, Luxus und authentische Gastfreundschaft miteinander verbindet.
Geschichtsträchtige Mauern, eine außergewöhnliche Architektur, ein monumentaler Standort und ein prestigeträchtiges Aushängeschild. Im Intercontinental ist alles vereint, um Ihnen den besten Aufenthalt in Lyon zu ermöglichen. Das Intercontinental befindet sich im emblematischen Grand Hôtel-Dieu, dem pulsierenden Herzen einer zur Rhône hin offenen Stadt, und profitiert auch von einem Innenhof. Grandiose Zimmer, das Gourmet-Restaurant Epona, die Bar Le Dôme, die zu den schönsten der Welt zählt, Spa und Fitness... Die Académie bietet ein einzigartiges Konferenzzentrum in Lyon, um alle Ihre Veranstaltungen zu organisieren.
Werbung
Werbung
Organisieren Sie Ihre Reise mit unseren Partnern Lyon
Transporte
Buchen Sie Ihre Flugtickets
Auto mieten
Bootsverleih
Unterkünfte & Aufenthalte
Ein Hotel finden
Ferienwohnung
Finden Sie Ihren Campingplatz
Maßgeschneiderte Reise
Eintauchende Reise
Dienstleistungen / Vor Ort
Aktivitäten & Besichtigungen
Einen Arzt finden
Vergleichen und buchen Sie Ihre Unterkunft am INTERCONTINENTAL
Meinungen der Mitglieder zu INTERCONTINENTAL
4.1/5
17 meinung
Preis-Leistungs-Verhältnis
Lokalisierung
Sauberkeit
Rahmen/Ambiente
Dienst
Besucht in februar 2024
Tout simplement woooww! Nous avons rarement eu un pareil accueil et un service de cette hauteur! Mohamed de la réception a tout simplement été merveilleux du check-in au check-out, un accompagnement 5 étoiles et un service que certains hôtels prestigieux peuvent envier! Le voiturier Mathieu fut exceptionnel, un accueil parfait et chaleureux! De très bons conseils et très attachant! Il faudrait plus de gens comme ça!! Si vous voulez passer un bon moment en famille et ne pas regretter chaque euros dépenser je vous conseil vivement cet endroit chargé d’histoire, de charmes et d’employés formidables! Nous reviendrons sans aucunes hésitation! Merci!
Besucht in februar 2024
I am writing to express my deep disappointment and dissatisfaction with the service I received during my recent stay at the Intercontinental Lyon. Despite the hotel's reputation as a five-star establishment, I encountered several significant issues that have left me with a negative impression of the hotel and its management.
Firstly, upon checking in, I found that the safety box in my room was out of battery and had not been checked prior to my arrival. This lack of attention to detail is unacceptable, as it compromised the security of my personal belongings. Such oversights reflect poorly on the hotel's commitment to guest satisfaction.
Furthermore, my check-out experience was equally frustrating. When I approached the front desk, there was only one staff member present who seemed preoccupied with a phone call. This lack of sufficient staff resulted in a delay in the check-out process, inconveniencing me and causing unnecessary frustration.
Moreover, when I finally had the opportunity to inform the staff that I had left my room key with another employee and requested that they send me the bill via email, I was met with incompetence. Despite being a loyal program member and having provided my email address during check-in, the staff claimed they were unaware of my email information. This lack of basic communication and organization is deeply disappointing and undermines the professionalism expected from a hotel of this caliber.
To make matters worse, when I received the billing via email, I discovered several inaccuracies. I was wrongfully charged for items from the minibar, despite not having consumed anything from it. Additionally, I was billed for room service that I did not order or receive. These errors further highlight the hotel's lack of attention to detail and disregard for guest satisfaction.
While I acknowledge that the Intercontinental Lyon is housed in a beautiful historical building, I cannot overlook the glaring shortcomings in management and service that I experienced during my stay. As a result, I am reconsidering my loyalty to this brand and will be seeking accommodations from more reliable and reputable establishments in the future.
Firstly, upon checking in, I found that the safety box in my room was out of battery and had not been checked prior to my arrival. This lack of attention to detail is unacceptable, as it compromised the security of my personal belongings. Such oversights reflect poorly on the hotel's commitment to guest satisfaction.
Furthermore, my check-out experience was equally frustrating. When I approached the front desk, there was only one staff member present who seemed preoccupied with a phone call. This lack of sufficient staff resulted in a delay in the check-out process, inconveniencing me and causing unnecessary frustration.
Moreover, when I finally had the opportunity to inform the staff that I had left my room key with another employee and requested that they send me the bill via email, I was met with incompetence. Despite being a loyal program member and having provided my email address during check-in, the staff claimed they were unaware of my email information. This lack of basic communication and organization is deeply disappointing and undermines the professionalism expected from a hotel of this caliber.
To make matters worse, when I received the billing via email, I discovered several inaccuracies. I was wrongfully charged for items from the minibar, despite not having consumed anything from it. Additionally, I was billed for room service that I did not order or receive. These errors further highlight the hotel's lack of attention to detail and disregard for guest satisfaction.
While I acknowledge that the Intercontinental Lyon is housed in a beautiful historical building, I cannot overlook the glaring shortcomings in management and service that I experienced during my stay. As a result, I am reconsidering my loyalty to this brand and will be seeking accommodations from more reliable and reputable establishments in the future.
Besucht in februar 2024
Excellent hôtel à la hauteur de ses 5 étoiles.
J’ai eu l’occasion de prendre une suite junior.
Chambre magnifique, services au petits soins, facilité pour se garer avec espace et chauffeur à l’entrée.
Le petit plus : la bouteille de champagne à l’arrivée dans la chambre.
J’ai eu l’occasion de prendre une suite junior.
Chambre magnifique, services au petits soins, facilité pour se garer avec espace et chauffeur à l’entrée.
Le petit plus : la bouteille de champagne à l’arrivée dans la chambre.
Besucht in februar 2024
We spent three nights in the hotel. The building is magnificent. The location is very strategic. The staff were nice and helpful, too. The drawback, though, is the housekeeping. We found out in the shower that the shower gel bottle was empty, which meant poor housekeeping for such an essential element in the shower. We waited to see if the bottle would get changed in the other night, but no. They proved us right since we seriously expected the bottle to stay the same. Anyway, we finally got bored and asked for it, not through the room telephone but instead from my mobile because the telephone was not working. We called them asking to fix it, but again, we seriously expected they would not, and they didn’t! Regardless of this, it’s a beautiful place to stay at. We hope they get better.
Die Besten in Lyon und um
Werbung
Ein Hotel in der Nähe finden
Werbung
Employés irrespectueux et comportement non adapté avec le cadre. Attribution des chambres de façon aléatoire et arbitraire et non pas en fonction de la réservation que vous payé.
Catastrophique